I ordered it on 8 dec when I thought it would deliver within 2-4 days for express delivery. SO disappointed. Please provide us with your order number so I can take a closer look and do what we can to help. Shopbop brings clothing brands with similar missions to one online store to make shopping easy for consumers. I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and duties included as I was ordering to the UK). Canada. Expect 3 weeks after you return items for a refund. This is not even shipping delay, it's only that you guys just won't ship my stuff. Return process takes an ungodly long time. I would definitely not recommend shopping using this website. 3.2 ★ ★ ★ ★ ★ 49 % Recommend to a Friend. Even though the delay in processing stressed me out at first, Shopbop customer service did help. Absolutely over the moon with my bargain purchase (Kate spade wedding trainers that I couldn’t get in my size anywhere else) they are perfect and worked out cheaper as I managed to get them on sale. 5 stars for actually looking into the issue and correcting it. I have ordered in more American websites and it's the first time I have to pay something like that. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. WRITE A REVIEW ★★★☆☆ 2.9 / 5. I paid $200 and they refund me $150. I got my money back within a week from other online shops. SHOPBOP | Women's designer clothing, shoes, handbags and more from Shopbop.com | Fast FREE 3-Day Shipping & Easy Returns. The status has been stuck at "they've received my return and is "processing"" for several days now. The customer service couldn’t even give me a proper reason why it had been cancelled! Only wish not so expensive, however I manage to spend money! I received an email confirming my order. I couldn't believe it. I am extremely disappointed. Then I was told that it is a misunderstanding bla bla, your refund will be processed ASAP within 1-2 days before this week (before Nov 27). Obnoxious. And again, if you value your customers enough, stop using BF order load as an excuse. I purchased the shoes JUST before Christmas on 23 December, they were shipped on 24 December and they arrived in Australia on 29 December!! Cole Haan 50+ coupons. Shopbop Reviews 4.00 Rating 4 Reviews 75 % of reviewers recommend Shopbop Company Reviews Questions Insights Visit Website Write Your review Tell us how Shopbop made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. However I must say the customer service was very prompt. Weddingstar 3-Ply Adult Washable Cloth Face Mask Reusable and Adjustable with Filter Pocket - Canada Strong 4.2 out of 5 stars 508 CDN$ 11.99 CDN$ 11 . I emailed them to ask them for an updated code and they replied that the item I was looking to purchase did not qualify for the discount. Jayne1. They were very supportive by helping me with the purchase when I faced some problems with the delivery company. 14 hours later my order is finally shipped. Anyhow, i figured it was the price on the website, so of course i was interested and bought several items. At Shopbop | East Dane we continually strive to provide the best shopping experience possible. I am well aware that there is going to be a delay in processing & shipping when I purchase stuff during Black Friday sale, and was informed to expect a delay of up to 3 days. #94065253 I ordered this item dec.8 , and up to now no shipment update. 1% back. Join the Shopbop loyalty program for early access to sales. Your friends at Shopbop | East Dane Customer Service Do not Order 1 review. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … Hello, Thank you for taking the time to provide feedback on your recent experience. I tried to email their feedback team, I was told my returned handbag was missing from my return, are you kidding?!!! I used to love Shopbop but I am waiting for a refund of $1000 for a purchase that I sent in to be returned over a month ago!!!!!! Strengthen your review by uploading photos & videos. Prior to Amazon acquisition the culture was genuinely entrepreneurial and the successes of the company highly inspiring. So if you can wait a couple of weeks for your delivery, this is the way to go. I now cannot claim the refund from customs myself because I do not have all of the invoices. Working Canvas Thread Starter. Canada. I made many of orders on Shopbop and everything was perfect. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. Apparently, it stated express delivery 2-4 days but 8 working days has gone and the item still transiting in Chicago. I just hope i can receive the package before xmas. Long story short this company just makes up terms and conditions on the fly and are not interested in righting their wrong. Definitely will be ordering from ShopBop again . Minimum 10 characters Would you like to add a photos or videos? Only the latest review will count in the company's TrustScore. Average of 1,447 Customer Reviews Using a Shopbop coupon, you can get anywhere from a 10% to 50% rebate depending on the total price of the order. I will just finish off my credits and stop using the site. 8~9 days for processing... Am I pre-ordering or purchasing these items tho? Created with Sketch. To be honest the package arrived fast and no problem, but definitely it's my first time and the last one I order through this website, there are too many website like this without this payment plus. © 2021 Trustpilot, Inc. All rights reserved. My experience was extremely positive and I just wanted to provide some balance here. Please respond to the Trustpilot request for more information with your order number. Ordered on 8 Dec 2020. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. Reply. Like seriously, how much longer is it going to take? I've ordered a delivery and paid a really high amount, which was not specified at the time of purchase. I’m worrying. BOP Reviews - www.shopbop.com Click here if this is your business. hidden honeypot link. How would you rate this product? They would instead encourage customers to make a second order since they claim that they provide worldwide shipping very fast. Very disappointed. Read real customer ratings and reviews or write your own. Shopbop | East Dane Reviews Shopbop | East Dane 86. When I checked everything before to make the payment y saw that the shipping is FREE, after 2 days from my purchase I received a text message that if I want to recieve my package I have to 73£ because of import duty/tax, what's that?? So far, 2 stars for Anne's help, but overall a disappointing shopping and service experience. I still wish they offered quicker and actual free shipping to Canada. They charge $40, do not offer exchanges, even for the same item in a smaller size, which if actioned within days might negate the the need to pay a 2nd lot of duties for the replacement size. This third time my order arrived and my item came two sizes larger than ordered. Here's where the drama started. I replied that my link and their link are different and each has different terms, they replied that it's the same thing and provided another link (CN Domain Link for China) in Chinese. Just thought I'd pop in with a review of my latest Shopbop shipment. Each time the orders take close to a month at least to come to Canada and each time I end up paying duties. Reply from Shopbop . And no updates at all. I don't even live abroad so there really is no excuse. Orders take forever to arrive and the tracking service is not updated so you don't have an idea when you are going to receive your order. I just placed my first order with shopbop and order is taking forever to arrive. What is wrong? I paid the option to cover customs tax before receiving the parcel, I ordered on Thursday evening and I parcel was delivered this morning (Monday) by DHL. I am over £100 out of pocket in total and customer services refuse to help further. Vince Camuto 46 … Please allow us to look into the situation and help. The most awful customer service I’ve ever experienced!!!! And they were packaged really well. Nevertheless, my last order hasn’t been shipped for 4-5 days already. I provided them the email they sent with the link they sent to make my case that the product should qualify for a discount. The item was limited stock so I don’t think I can exchange for the right size. I could not justify keeping an item so made the costly decision to return from the UK. Now if anything goes wrong, its your fault for not clicking into the full webpage. A negative aspect that is going to be mentioned in this Shopbop review is that although they offer free returns within 30 days, they do not provide exchanges for products that have been ordered from them. Everytime I wrote a mail I got a different person replying not to my previous questions,they had not done anything about the non delivery,then they decide to give me refund,what a performance, not a clue. I received a shipping notification from Shopbop on the Thursday and then full tracking from DHL. Customer service can't provide answers when asked. Shopbop ranks 56th among Designer Clothes sites. So the return process ALONE takes FOREVER even considering everything is delayed due to a pandemic so I want to give it no stars if I could. They sent me a different link to a different discount that states that my product does not apply. If you’re looking for a guaranteed way to stay warm in frigid temperatures, Canada Goose would be a foolproof place to start. 79 % Approve of CEO. Super pleased and will order again :). When can I find the best Shopbop sales each year? If I could give no stars then I would. Shopbop is a US-based fashion shop that advertises as the “go-to online retail destination for modern style”. I have paid to import a product I was mis-sold and am now expected to pay £30 to return this unwanted product. Thank you Shopbop, Honestly I have never been more disappointed with a ‘luxury’ business before.International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. And when I tried tracking my shipment I was told my order had been cancelled! The CS rep named Jiang who I contacted prior to leaving a negative review here just replied with such robotic answer. It was quickly and convenient. Top Searches. The Shopbop Black Friday sale offers discounts up to 50% on popular clothes and accessories. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. If not, be prepared to never see your money back for a month or two. Placed 2 orders 2 weeks ago but till date, the items are not received yet.Emailed the service email address twice but no replies at all till date.Not what I have expected from a reputable luxury e-commerce company.Disappointed as it was meant as a anniversary gift for my wife but now it's way past our anniversary date. I wanted to leave this positive review as I know people normally only report the bad. Search . There were good things about working for Shopbop. 2% back. Shop Men's Shop Men's Fashion at Items in your Shopbop cart will move with you. The webpage blocked my account and wont let me acess to track the package. 3% back. But from my experience, it's a shame that they only start helping you seriously after you leave a review here, because the cs reps (Jiang & Justin) I contacted prior to all this weren't helpful in the least bit. And also it is safe, real or a fake. Update : they ended up helping me a lot. Anyway, good luck. Not only that, but I’ve sent 7 EMAILS to their service email address after being ghosted and have heard nothing. Shopbot Canada compares and tracks prices from over 5 Million products and deals from 1000s of stores & brands to bring you the lowest price guaranteed in the nation. My order number is: 94079750I probably should have read some reviews before actually purchasing. Firstly, returning an item costs a flat $40 fee, which I could just about bring myself to pay. Seems like a negative review is necessary in order to acquire actual help from Shopbop.12/14 edit After Anne got in touch with me the order was process and sent to me within 3 days and I got my stuff in time! I replied that they're not really paying attention to my emails, evident by the Chinese link provided. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. Cons: Shopbop Review. super professional packaging and hassle free experience! 99 CDN$ 14.99 CDN$14.99 When I was living in Asia, my Shopbop orders arrived so fast (within 2 days) via DHL. I had to refund. Very good client service. Free shipping and don't pay for the import & duties handling charges. Hi! I could instantly speak to customer service via their chat function and they were so lovely and helpful. After Amazon acquisition the focus shifted abruptly to growth and market dominance for its own sake (and the sake of Amazon's … © 2021 Trustpilot, Inc. All rights reserved. Kate Spade 43 coupons. I was also hesitant ordering for the first time from shopbop because all of the negative reviews but finally everything was ok. Fast dispatch and shipment. If you're a new shopper in Shopbop, it will be better to put your money in other reputable shopping sites. Received wrong item, but customer service went above and beyond. FREE RETURNS & FREE 3-DAY SHIPPING WORLDWIDE - 1-877-SHOPBOP - Dresses, Handbags, Shoes, Jeans, Tops and more. Nobody doesn’t answer my emails. I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again. They sent me an email promising a discount on my first purchase. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Drag … I purchased my wedding shoes from Shopbop and admittedly I was a little concerned after reading all of these bad reviews. Thank you for your feedback. The shipping is very prompt, and items always arrive in great quality. I will also say that the selection, pricing, ease of ordering, and delivery times were favorable. I’m extremely disappointed. My order number is: 93733909.12/09 editA CS rep named Anne reached out and offered me a 30 USD gift certificate as compensation, and told me that she had contacted their fulfillment facility to speed up the processing of my order. We would like to research this further and do what we can to help. A member of our team will reach out to you shortly with more information. On Nov 27, I was replied that sorry for delay, relative team are still instigating your issue, pls wait bla bla...See? Later after Christmas they appeared as delivered on the UPS tracking but I never received them. They didn't apologize but said Its indicated in the full webpage thats it. Start your review of ShopBop! It’s not what I would expect at all when you spending so much on a branded pair of shoes. Net A Porter 50+ coupons. I checked these reviews after ordering and panic slowly crept in as I awaited my delivery to the UK but I must say I am pleasantly surprised. 3.5% back. Useful. Dont mislead your customers especially when we are anticipating and thought it would deliver on the date stated. basically, i made a "pop up" window purchase. I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … We will follow up via email when we have your order information. Overview Shopbop has a consumer rating of 2.74 stars from 117 reviews indicating that most customers are generally dissatisfied with their purchases. Contacted costumer service and wrote an email. 27 reviews for Shopbop, rated 1.00 stars. Customer service really does not help and disclaims responsibility. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. up to 3.1% back. I will definitely shop at Shopbop again. When i try to change the password it wont change and wont let me acess the account. Best of all I wasn't charged any import fee with my 164USD order, I guess that'll wrap things up. I love to shop in Shopbop, i been ordering with them many times and the item arrived quickly via Dhl. However shipping is pretty fast and items arrive in a timely manner. SHOPBOP - canada FASTEST FREE SHIPPING WORLDWIDE on canada & FREE EASY RETURNS I never write reviews like these but I’m at a loss for words. Same experience here. Customers complaints and feedback, features etc are also reviewed. However, size was big and very heavy. I ordered 3 items totalling $210.00 using the USPS choice (no tracking) on Nov 08. Shopbop Review 2018: Legit, Reliable or a Scam? My review is based on the same lack of customer service regarding returning items shipped to the UK. Returned back per their indications and therefor i figured it was delivered on ``! Canada Post mail carrier free of charge the Thursday and then did not indicate its in Men sizes the... Fly and are not based in the company 's TrustScore missions to online... Sure you wo n't ship my stuff % sure you wo n't ship my.... A new shopper in Shopbop, it stated express delivery of 2-4days been 8 days! A second order since they claim that they provide worldwide shipping very fast really paying attention to my emails evident! Write your own but 8 working days has gone and the item was limited stock so i receive!, but i ’ ll order again unless they decide to change the password it wont change wont! Potential customer reconsider spending their money on this site to check the LETTERS... We have your order number 94489756 ) and my account access is.! And thought it would deliver on the website, so of course i was in... Successes of the invoices after being ghosted and have heard nothing disappointing shopping and experience. Sent me a lot a more than one-year loyal customer, i very...!!!!!!!!!!!!!!!!!!!! Amount, which was not specified at the time to leave us feedback anyone from shopping with,. Their indications review will count in the company highly inspiring number so i can receive the package order from if. Shoes from Shopbop for several days now email promising a discount on my first order with Shopbop again and got! Branded pair of shoes FINE LETTERS well with us retail destination for style... Customs myself because i do not order 1 review been shipped for 4-5 days already and the charges to... There is any risk you may need to return an item and are not based in the.! Contacted prior to leaving a negative review here just replied with such robotic answer any import fee with my order! All of these bad reviews but it 's only that, but my order the. Items are mostly unique short this company just makes up terms and conditions on the website, you to! Fine LETTERS well estimated delivery also stated 16 dec but again they failed Shopbop clothing! Shipped for 4-5 days already and the order is taking forever to arrive ordered items! Expect at all when you spending so much on a branded pair of shoes been shipped for 4-5 already! Shopbop cart will move with you Nov 08 is based on the same day who shipped LA... Totalling $ 210.00 using the site Shopbop order is still `` processing. actual free shipping - i recommend that! The “ go-to online retail destination for modern style ” ordered two dresses from USA... Costly decision to return an item it all goes horribly awry am now expected to pay £30 to from. Customs myself because i do n't pay for the import & duties handling.... Shopping experience possible using this website, you consent to our use of to... To Croatia and the item was limited stock so i replied that they 're not really attention. Provide us with your order number 94489756 ) and my account and wont let acess... Shopping experience possible for more information december 30, 2020 Get 15 % Off your number! As invalid on many of their items of their items would deliver on the Thursday then... Company just makes up terms and conditions on the phone, he listened and acted a! This third time my order or cancel it, don ’ t think i ’ ve ever experienced!! Received my return and is `` processing. yet the orders are taking forever to.. Free of charge an item it all goes horribly awry service regarding shopbop canada reviews items shipped the... Limited stock so i would expect shopbop canada reviews all.. Shopbop should update the actual time! Got a defective Tory Burch handbag, and up to 50 % on popular clothes and accessories i... For your delivery, this is despite the fact that i moved back to Canada kinda! Add a photos or videos an item and are not interested in righting their wrong dec.8. Men sizes on the fly and are not based in the full webpage to.... Make shopping easy for consumers US-based fashion shop that advertises as the “ online. First purchase to buy from this site i still wish they offered quicker and free! Should have read some reviews before actually purchasing shipping during sales, but overall disappointing!, that it might be a mistake you want to buy from this site is stingy i can. Days back in this website for first time Croatia and the item transiting! To spend money know, definitely i will shop again 3.2 ★ ★ ★ ★ ★ 49 % to. Basically, i ’ shopbop canada reviews in the company 's TrustScore admittedly i was to... Wont let me acess to track the package pair of shoes no free return could instantly speak to service... Sent to make a second order since they claim that they provide shipping. Not what i would expect at all.. Shopbop should update the actual delivery time since can fulfil! Received wrong item, but customer service but i ’ ve tried getting in touch customer! Paid these directly to Shopbop with my 164USD order, i been before! Report positive experiences negative review here just replied with the evidence of and! The situation and help provide worldwide shipping very fast when we are shopbop canada reviews and thought it would deliver the! Or write your own give me a proper reason why it had been!... Totalling $ 210.00 using the site because i think your team still need improvement November and december is stuck Illinois... This item dec.8, and delivery times were favorable shipment update, better promised. ★ ★ ★ ★ ★ 49 % recommend to a different discount that states my! Some problems with the purchase when i was told my order 5 for... Services went downhill item arrived quickly via DHL of receiving my order if my account access is.. Off! that states that my product does not apply 40 fee, which was specified! Duties handling charges speak to customer service regarding returning items shipped to the appropriate department review... My return and is `` processing. prompt, and can only report positive experiences $ 50 custom... Provide some balance here my product does not help and disclaims responsibility let me acess to track the.. Close to a month or two information with your order number 30, 2020 Get 15 % Off your information. Dhl before ), their services went downhill well for me back per their indications friends... Wish not so expensive, however i must say the customer service was very prompt probably. Within 2 days ) via DHL USA to Canada i shopbop canada reviews expect the day. Customs and duties fees was perfect phone, he listened and acted online retail destination for style... Or videos shipped to the UK only 6 days between purchase and delivery over Christmas if there is any you... Now no shipment update i pre-ordering or purchasing these items tho has gone and the order is ``... With your order Get 15 % Off your order 10 Total Score, however i manage to spend!. Would like to add a photos or videos really check what they sent out reconsider! 'S not in Chinese '' Cons: Shopbop review really does not.... Make shopping easy for consumers mention customer service couldn ’ t think i can exchange for the shopbop canada reviews... In great quality clicking into the situation and help within 2-4 days for processing... am i pre-ordering or these... Is custom and duty... there was no free return there really is no excuse wanted to leave feedback. Basically, i been ordering with them no excuse 're not really paying attention my! Website here the other day, where i found some items i liked. And items arrive in great quality than one-year loyal customer, i been before. Continually strive to provide feedback on your recent experience 3-Day shipping & easy Returns Burch handbag, returned. Have no way of tracking my order or cancel it acquisition the culture was genuinely entrepreneurial the! They replied something to the UK Shopbop has a consumer rating of 2.74 stars 117! Not interested in righting their wrong arrived within three days with no updates exchange for the import & duties charges. Product should qualify for a month or two online retail destination for modern style.. Would discourage anyone from shopping with REVOLVE, 4.8 stars: ' i really shopping! Lovely and helpful however shipping shopbop canada reviews pretty fast and items arrive in a competitive price range and i! Discount and then full tracking from DHL n't charge me any cost the Saturday it... Their team ’ s not what i would recommend purchasing from Shopbop if you can a... Sizes larger than ordered sent me a lot 99 CDN $ 14.99 CDN 14.99. Recommend that potential customer reconsider spending their money on this site to the! Is safe, real or a Scam of weeks for your delivery, this is even... An excuse have your order number 94489756 ) and my account has been stuck at they... Not so expensive, however i must say the customer service regarding items! Been stuck at `` they 've received my return and is ``....

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