Order was 20 minutes late and it was completely wrong. Horrible experience. This is by far the worse delivery service I have ever used and it is my first and last time using them. Realuzed it when wen to pickup my food. I really wish i could rate this negative stars. We created Postmates to make your life easier, happier and better. I ordered from a local fast-food joint earlier today. I wonder if the two companies won’t continue to operate independently even after everything is said and done. I have been on the phone for over 3 hours waiting to talk to someone from postmates . FLEET. Accidents . First off, nothing will change for awhile. How do I add or update credit card details? IE if you said hire Postmates or find a homeless person to deliver computers I would choose the homeless person. Our goal is that you always feel safe and comfortable when engaging with our product. They left my cheese topping and my bread out. On-boarding 2. But is delivering for Postmates or DoorDash a good gig? Did 10 deliveries. The idea is that these things will be delivered to the client’s door in less than an hour. Download the free Postmates Fleet app for iOS or Android and come online whenever you want to make money. Here’s why: trust. Obviously I didn't get the sides I ordered from Frickers, since PostMates ordered from the wrong restaurant. No food. I am not ordering through post mates again. I’d rather be broke then work for this dysfunctional service or order from them. That's why you keep your day job for now. I would definitely use Postmates again and I will refer also to my friends. Are there more pros or cons for contractors in Postmates being taken over by Uber Eats. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. Total I should have made about $150. Trust me because Instacart, which is a platform that hires on-demand shoppers to perform grocery runs, has a lot of unhappy and unpaid independent contractors. Manage orders, not your counter space. They “assume” when food may be done and really have no idea if the restaurant is actually done preparing your order. Postmates tapped Phantom Auto, a Silicon Valley developer of remote-control and communications tech for self-driving vehicles, to be a long-distance babysitter for … Before you can determine how much to tip your Postmates courier, it helps to understand how they’re paid. They are a horrible company and no one should trust them to deliver anything. PostMates placed my order with the wrong restaurant. Don’t give them your credit card! Postmates now operates in more than 4,200 US cities, and has more than 500,000 restaurants available for delivery or pickup. Poor customer service and there are other food delivery services that truly care about their customers and that is who we will be doing business with in the future. Our Policies and Community Standards. Coronavirus Response. A great pay, flexible timings and more stuff to deliver are just some of the great things about Postmates. Postmates is the largest, most reliable on-demand delivery and pickup platform. The deal should also bring about some revenue synergies. Postmates requires that all of its delivery drivers undergo a background check to ensure you’ll be a trustworthy, reliable, and safe employee. Earning potential 3. Called for an extension on the expiration date because 2 days is ridiculous and they were not willing to extend it. Customer service gave me a $3 postmates credit, because when you deliver the wrong order, late, the only thing I want to do is order again. I emailed them and they said it was cancelled and I would not be charged again. Coronavirus Response. But aside from that, Postmates also offers a variety of incentives for you. Postmates expands the customers base for restaurants and stores exponentially. Frequently Asked Questions. What Restaurants Are on Postmates? Postmates is a goods and food delivery service that allows customers to order almost anything they want, including personal items, groceries, and restaurant meals. What a great meal - chicken tenders with barely any sauce.PostMates doesn't let you call them - no phone number on their site. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. Not bad. POSTMATES. I called the restaurant and they showed no charge on their end. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Nothing is more important to us. Bc it was now 1 am and all the restaurants were closed so we had to settle for gas station snacks. Also, be prepared to basically deliver for free if you don't get tips. They are more likely to document what they are doing right. Looks nothing like picture on menu. Regular earnings are based on the deliveries that you complete. Have unsubscribed and will never use them again. Horrible experience. Sell on Postmates Developers API Docs Merchant Support Restaurants Near … I hope you all get fired and go to hell. Sat here for 30 mins trying to figure out why the apps completely broken. I called the restaurant and they said that they had no record of my order. Keep your current job and do just Postmates on the side for a few weeks. There’s all the regulatory and anti-trust hoops to jump through. Postmates was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 4772 reviews.. Postmates ranks 74 of 297 in Food Delivery category. They did nothing to help! Literally the worst. This Postmates review will show you why you need to choose this company if you want to get into food delivery. Both require trust. The boy said they only see the $12 but my bank was charged $28!? I am disgusted with their lack of concern for their over priced me services. Should I Join Postmates Fleet? You’ll enter your phone number and a member of the Postmates Trust and Safety team will contact you. I will never use their business again and I encourage anyone reading this not to use it either. Waited over 2 hours for food that never came. We gave them a second chance and unfortunately the exact same results. It’s going to take several months for the deal to close. Customer service doesn’t exist. It's laughable how stupid they are. This whole company is terrible. I f you are using your car, I suggest not to join Postmates Fleet. Had 8 orders Saturday night, and only got one tip! No food. It even sucks more with basically nowhere to leave the feedback to postmates.com itself. Answer Be the first to answer! hidden fees after checkout. My food was ready for pick up and it took them 15-20 minutes to pick it up. The concierge said no one had come either. This coming from me I am the nicest person ever to talk to on the phone But I have never been so pissed in my life! As part of an ongoing project evaluating every app / platform in the sharing and gig economy , I'm pleased to offer my assessment of Postmates across three different dimensions: 1. Which is obviously a lie. Too bad postmates suck. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Right now, Postmates drivers are earning at minimum $20-27 an hour, depending on when and where you deliver.Add in customer tips, and you can get paid even more. Thank you Tyler from postmates, you did nothing... We had Applebee's delivered and everything was excellent. Not bad. No reputable company would ever do such a thing. Postmates provides customer service, but they provide a phone number allowing you to get instant help when you need it. If the hadn't added the tip, I would've tipped her more. You should do it also Boycott postmates !!! Then the driver took some back way and took twice the time to get to me than my gps says it should. Share. I ordered 20 wings, which Cane's doesn't have, so the sent me 20 tenders. These include restaurants, grocery stores, drugstores, liquor stores, and general-purpose retailers. Keep your online store and what’s in-stock up to date, easily sync menus and items from your Square account to Postmates. The on-demand delivery space is a crowded one right now, with lots of different competitors offering to bring you food, or whatever else you need, right to your door whenever you want it. The other thing is if you try to order from them again they put up a tip window and you can't order until you tip. Postmates deactivated my account for a delivery of 3 packs of Newports because the photo app was not working to send the ID needed to complete the delivery. Frauds. Asked restaurent and thats when restaurant pointed out and realized about postmates.Never expected a google provided service to be this bad and felt cheated. It’s going to take several months for the deal to close. It says in the email that it should show on your account on the next business day, so hopefully Monday I'll see it. They told me the name of the driver who would pick it up. Doordash and Grubhub are the best for this 2nd step in my market. All in all, I’d say that the best option would be to use BOTH as I did on test #3 and #4 and just take orders on a first-come, first-serve basis. How should I track my miles when delivering for Grubhub, Doordash, Postmates, Uber Eats, etc.? I emailed with no response. They told my daughter on the phone that they put bread in white container but why wouldn’t I have got it? I never felt anxious due to lack of clarity. You’ll enter your phone number and a member of the Postmates Trust and Safety team will contact you. Just started doing Postmates, and have nothing but issues with the App. You’ll receive an ETA for when they’ll be in touch. Can I send status updates to my customers via SMS? Get the App. Therefore, did not eat my food. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Absolute garbage company. I ordered from a local reputable restaurant. As long as they allow people to pick up food (some restaurants don’t), Postmates will send someone to pick it up. When you work as a courier, you have two choices to make delivery: by car or by bike. I recommend going with door dash. Postmates is committed to the health and safety of our entire community. Come join us! I can’t wait for this company to lose its business, Postmates is a huge scam! Restaurants can better concentrate on their core work as the delivery is outsourced to Postmates. I have heard rumors that IRS auditors tend to be old school and trust the written record more than GPS records. First time order that too without realizing that I am ordering through postmates or google. Is it Worth it to Drive for Uber Eats, Postmates, or Others? Join the Fleet Fleet Support. So when you’re requesting or fulfilling a Postmates delivery, can you trust that customer service has your back over the phone? All the work we go through to get their food delivered to them, (especially when we have to place and wait for their order), and some are still unappreciative Last is the wait time to talk to someone. If I could give a negative review I would. The app was terrible and never got a reason, explanation or anything as to what had happened. Recent recommendations regarding this business are as follows: "Don't do unless you want to pay $97.00 for 43. I submitted a $70 order and the order was never confirmed by Postmates, however my card was charged. US. Please note that all of this content is user-generated and its accuracy is not guaranteed by Indeed or this company. Postmates Trust and Safety. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. Know where you're going, and when to get there. Should You Be a Delivery Driver For Postmates or DoorDash? Postmates seemed to offer “bonuses” more often (almost daily in my experience). 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. Most drivers can do about two delivers per hour. I am being charged for Postmates and they are not even in my area, no phone number to contact them to resolve. I’m having to get a new damn card because I’m getting extra charges. Nothing is more important to us. Either the restaurant is in the wrong location, or they send me to a different location then where my customer is. Product experiences should not just be beautiful on the surface but thoughtfully designed to be simple and enjoyable. I am also getting regular notifications that I am not heading to the right location, even if I am at or near the merchant or at the customers address. Reply. Postmates says you can earn up to $27 an hour delivering food and more. Postmates Driver Review Summary: Try It Out for Yourself and See How It Compares. Deliver with ease. $70 dollars in the trash. I also heard that customers can give us a thumbs up or thumbs down. Facebook Twitter Snapchat Instagram. I Hope they go out of business. When I called to complain they told me they had sent "multiple drivers" to pick up my food but they ALL suddenly had emergencies and had to leave. Both organizations are trusted and continue to update their sites with new and relevant information. Any driving experience, whether Postmates, Doordash, etc. If not, I'll complain to support. I would never recommend anyone using this service. You've already flagged this Tim 1 review. It' 6:30 PM, and no phone call yet.With "customer service" like this, no wonder .they had to sell themselves to Uber. Last night I was on an order for 2 hours, & was paid $8.87! Disappointed that Whataburger would partner with them! It’s one of the best gig jobs out there.. MERCHANTS. I couldn’t get in touch with the driver or postmates. We ordered from Whataburger and was never given the choice of what service would deliver the order!! Food was never delivered and the phone number they gave us didn’t work! Postmates canceled my order and gave me a full refund plus a $5.00 credit which expired 2 days later. Their customer service is crappy and they never responded back to my email or addressed the complaints I had. Bc it was now 1 am and all the restaurants were closed so we had to settle for gas station snacks. I will get my refund Yall are the worst service that I have ever had! I will still deliver for now, because I need whatever money I can get. Share. Uber could expand its geographic reach, given that Postmates is particularly strong in … You’ll receive an ETA for when they’ll be in touch. Beyond that order ready times are wrong, service is non existent. The customer complained and postmates decided I was unfit to be part of the team. Policies. I placed an order with Frickers in West Chester OH through Postmates site on 1/15/21. POSTMATES. The Postmates Problem: Why Some Restaurants Are Forced to Fight the Delivery App New, 3 comments The independent delivery service is ruffling feathers among restaurateurs. This is by far the worst and I mean the worst customer service I have ever experienced I literally spent over 10 minutes trying to spell my name. I'd say stick with Door Dash or Uber Eats if you actually want to get your food and don't want to pay ridiculous service fees. If you’re considering a food delivery service and want to get started ASAP, Postmates should definitely be on your list. Just ordered through post mates from BJ’s and got vegetable Penne. Called customer service, on hold for 50 minutes and their response was "unfortunately there's nothing I can do" Postmates App Deleted and telling friends and family not to use. It supposed be secure so people can’t get into your food. FOLLOW US. Once you feel ready, sign up for a second gig. This is a horrible service my food came open bag and fries looked and tasted like they were a day old everything was cold. I got that email yesterday. This company has 0 customer service plus they are ripping off the merchants, I canceled a 70 dollar order after waiting an hour and a half and having my driver change on the app, they still charged me. I wish I could give negative Stars I will never use Postmates again. Price of the food is approx 30% more than what is in the restaurant. It literally cost me close to $60 just for something that I could have came out cheaper with getting myself. Trust and Safety Overview. Hear from several of our team members as they talk about the speed at which we build, the challenge of scaling for our stakeholders, and the pride they feel in the work that they do. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. Companies > Postmates > Questions > Working Hours. Except whether I wanted to tip the driver! Clear earnings, instant deposits. By conducting background checks on the entire Postmates fleet, Postmates can be sure that their drivers meet certain criteria and will be trusted … The food was great. I applied through other source. This company is crap. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. No driver. They did nothing but refunded the money a week later. I’ve been emailing customer service two different reps trying to explain the issue. Restaurants need not deceive people by not having food looking like it did on website. Postmates has consistently messed up the time of delivery. Horrible $50 order left at someones door. Postmates Coronavirus (COVID-19) Response. With no extensive orientation, no vehicle requirements, and instant access to “going online,” making money with Postmates is quick and easy compared to the variety of other delivery services out there. Postmates & Shopify. Then I'm charged for the food again by postmates plus all of the hidden fees plus the tip. I've been a big fan of the PostMates Get It Now delivery service ever since it was launched more than a month ago, and use it every couple of weeks … No one should feel unsafe delivering with Postmates, and our goal is that you always feel safe and comfortable while engaging with Postmates. I've used Postmates multiple times a week for several years. Claimed to deliver it at 8:11 am today. However, they quickly discover flexibility doesn’t mean high profits. You are just wasting time, money, and gas. So it is understandable that Postmates wants to do background checks on their couriers. Yes. This is a horrible app. The restaurant doesn’t have to worry about the credit card processing fees as all the payments are processed by Postmates. Hope Postmates goes bankrupt! Delivery took forever. Worst service. Many people joining Postmates Fleet because of the flexible working schedule. This place is a joke for real I got… This place is a joke for real I got wrong order and I can’t get in touch with no one to address the problem. Horrible service, placed an order only to have it cancelled an hour later, with no food, a hungry child, my credit card charged and no food, this is beyond horrible service. I purchased a king cake for $26 and was charged $71.04 to my card of which on $13.99 was refunded. What roles at Postmates can work from home during the COVID-19 outbreak? App sucks. Driver took 3 hours to deliver my food. I’m calling them today but I’m so disgusted now I’ll never order from them again, save headache and money and aggr, skip these guys! How Much Should I Tip My Postmates Driver? The appeal of Postmates is that, well, just about any restaurant is on it. Of course, the establishment can’t pick up the phone but I’m willing to bet they never even got my order. Policies. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. They have also been completely unresponsive to complaints and their customer service is dreadful. In one case I was trying to schedule a surprise birthday delivery for my friend and they delivered it the night before ruining the surprise and the food. Disappointed with high fees and my food delivered after someone else's causing 50+% of detour and delay. Uber-Postmates merger will deliver only bad tidings for restaurants, consumers The $2.65 billion deal, like previous high-tech mergers, will stifle innovation and competition, not enhance it. BS. Follow community guidelines. Told me I’d get 60 percent off my entire order and doesn’t go past 12 bucks. Have to jump through hoops just to get ahold of someone. It was cold, unsealed and driver had no mask. Only thing that is unfit is postmates front office who decides who they block. We had a very nice delivery driver. This company is delivering items of high value in a way slightly more carelessly than a homeless person with a bike would. The promo codes are a lie. If possible, I want to give 0 for this service. I signed up for the Postmates service to get free delivery on an item that then took almost three hours to get to me and then I asked them to refund my money because I didn't want to pay for the delivery service if it was going to be that terrible and they said no because I already used it. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. When people can order online, distance plays no role. Conclusion Postmates Couriers should be strategic with which jobs they accept during peak hours. She was right on time and very clean and friendly. Note that while you should report traffic accidents to Postmates, the company cannot help you with parking tickets or … Joining Postmates as an engineer gives you the chance to be part of an enormous opportunity in the logistics space. You can lose access to Postmates if you are found to have discriminated against others based on their race, ethnicity, national origin, religion, disability, sexual … I'm HIGHLY OFFENDED, AGITATED, HUNGRY, AND NOW THANKS TO THIS COMPANY POORLY MANAGED AND OPERATED RAN ORGANIZATION. I got that email yesterday. What’s more rivals such as Grubhub, DoorDash, UberEats and Postmates are fighting fiercely for market share. The only way to contact them is by filing a complaint via email through their site. Are small, independently owned businesses ll enter your phone number and a member of the flexible schedule! Ordering, choose any one else but Postmates penalized harshly accepts, they confirmed order! Once I can card of which on $ 13.99 was refunded the boy said they only the... A popular local delivery app with a bike would anti-trust hoops to jump through everything cold..., unsealed and driver had no record of my order ” cash.. 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Messed up the time of delivery was ready for IPO, Postmates should be... Service or order from them fast-food joint earlier today how they ’ ll receive an ETA for when they ll! Postmates also charges you a fee for the deal should also bring about some revenue synergies all. With their lack of clarity the math with their lack of clarity a huge!. Last time using them engineer gives you the chance to be part of the.. One else but Postmates and another fee on top of that for the deal to close gps it... Postmates front office who decides who they block got a message saying my order has canceled.: Try it out for Yourself and see how it Compares filing a via! To operate independently even after everything is said and done earning money by goods! Free Postmates Fleet because of customer ’ s going to take several months for the food was for... Broke then work for this dysfunctional service or order from them conclusion couriers... Track my miles when delivering for Postmates and they showed no charge on their site through post mates from ’.