Learn more. We are doing work that matters - connecting customers with businesses around the world and help them … You guys don't even play a repeat of Siesta Key but will repeat sex on the beach, love and hip hop a thousand times or other programs on repeat and most of those programs are so old, that im even able to catch up on the new episodes on Facebook already and watch it there. I want to raise a complaint. Complete list of DSTV complaints. Fill in the form below and we'll get back to you as soon as we can. My reference no is [protected], if this is not resolved by close off business I will go public because I think we pay a lot of money to be treated like this. Use the DStv App. My Mother who is in her 80s has had her dstv revoked because of not paying the increases over the years. Im also going to complain to MTV as well. As possible. Use Live Chat. MultiChoice is not a great service provider as currently we in Covid-19 and people are really struggling but DSTV still suspend a person's service. I have been trying to check for the program Siesta Key which plays on MTV and I eventually found it and found that its already on episode 13. Entertainment. Consumer complaints and reviews about MultiChoice Africa / DSTV. Managing your DStv account has never been this easy. Every time I try to tell myself...they will see this and resolve...DStv is overcharging us for what we are viewing it's really not fair...end of the month I am quitting this. the connection is active almost instantly. Recordings drawn proved that consultant 1 promesd refund in 2 days.. I called 3 times and refund was not gone. Extremely terrible service from dstv. Noooo! I have sent a few compaints to DSTV / Multichoice regarding the poor quality of programmes, the continued repetition of old programmes presented to subscribers as "new" and have yet to receive any answers to my queries / complaints. 3. Carlette Valiatham Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. I ended up getting cut-off, & no one gets back to you. 0835365738 45564 txt.4, Dobsonville , South Africa. They are not giving any information except asking for patience repetitively. Not a very happy client. Complaints include the number of repeats, the lack of new material, DStv’s unwillingness to relent on the price of its packages and not allowing viewers to tailor-make their own packages. Abubakar Ala, I did an online payment of gotv jolli 2600 naira.. The reason for me calling them was to avoid the same situation. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Extremely poor customer service. I paid R246 for dstv access now my TV is just showing 4 channels it cannot even show etv I contacted dstv on their Facebook page and I was advised that I just have to switch off my decoder and wipe the dstv card. The service is pathetic, promises were made by 3 different consultants and nothing has come off it, I have been requesting the manager to call me but still nothing, they can also not provide me with contact details for me to cancel. Dear sir /madam ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Explore & Get DStv, Manage your account, easily Pay, & Earn rewards! My line should be released as the amount paid was determined by you not me! Registration is required. This is just not right. I logged a complain three weeks ago, and Rupert from DSTV replied as if he is gonna solved my problem, You treat your cusomers badly, i have calculated my premiums i have paid more than R2400 since from 2007 for the insurancewith DSTV but now when im My name is JJ Baloyi id no [protected] I did pay my dstv on the 13th november 2020 the amount of r500.00 but n Please notify me if you are not willing to correct my account and remove your so called bad debt. Thanks What is 4 + 6 ? !......hahahahaha...still nothing!! Last month November 2020 I paid as usual as shoprite but around the 11th I was disconnected I went to Springs multi choice to ask what is going on. I did that but still my dstv is only showing 3 channels. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. I enquired about insurance but could not view quote. Billing and charges on my account that are double while l am using one decoder, I am problem with my account I have beingas calling call centre they said my problem will be, Deducting more than they suppose to and not fixing the problem when suppose to. Upgrade your subscription to DStv compact plus and enjoy viewing wide range of channels. Good day I am complaining about the program Siesta Key. They delivered the Explorer unit on the 5th October through Comit Technologies (Pty) Ltd. Part of the agreement was that the Explorer be installed at our home through their service agent and we would receive an installation voucher to the value of R1000 to cover the installation costs. He says they have … Your password has been sent to the specified email address. Please remove your so called Bad Debt before I report you to the government for bad business practices during the covid 19 pandemic. Complaints Book is an online social network for consumers. * Submit Companies & Brands The MultiChoice Group. I was advised that a debit order went off in error. [protected] We use cookies to improve your experience on our site and to show you personalised advertising. why then there is a dstv in umlazi while everyone is getting refered to town everyone was complaining about the service that is not provided. I called the service center & spoke to a lady called Nosipho, she then put me on hold for more than 15 minutes after I waited more than 30 minutes to get through the first time. They say I have 2 decoders active and that's a blatant lie because I am only using one decoder,a PVR. Their call center is not helping at all, Paid for dstv access and it's only allowing me to to view only 4 channels. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. Got a question, comment or complaint? I explained this to the agent that downgraded me. Scam, unauthorized charges, rip off, defective product, poor service. The change was from the 20th to the last day of the month. To have an account activated takes an enormous amount of time. I'm not happy at all as the season 2 Siesta Key was the same problem before the lockdown. Let us know your views and opinions on the much repeats and we will endeavour to respond to all complaints. Because of their poor service I pay for the call. Let your voice be heard. 11. You can find contact details for MultiChoice Africa / DSTV above. DStv charged me R1342.00 for compact package. I lodged a complaint on dstv Facebook book page and I was advised to switch off my decoder and turn it on again. Hello I have an contract with a dstv it's a price and every month the requested amount is to high I called them to rectify this but they promise they will fix it but I can't see the progress. DStv quality complaints - has MultiChoice responded to your complaint? DSTV have a service called "Holiday home". Is it because lockdown has affected DSTV's business? I have been contacted by sales agents from OnAir, selling me a DTSV Explorer upgrade on terms. Complain … I would want to cancel my 12 month contract as I want to take part in a new contract the lady I spoke to last told me that I will only pay a small cancelation fee and now it's told to me I will be liable to pay my full 12 month contract which is ridiculous I only have it for a month It means I must phone and it typically takes between 30 and 90 minutes every time you want it activated. My cellphone number is [protected] By using this website you agree to our Cookies Policy. This is so unacceptable and unprofessional. DStv Self-Service is on WhatsApp. Save our WhatsApp number 060 060 3788. Good day i have a complain of which it did not been resolved by relevant party from Dstv multichoice,i am very much disappointed by how they handled my query and to start with i first installed dish and decoder on the 20th November 2020 and i had to We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Ive missed out on most of the season. WATCH great entertainment - local & international SHOWS, latest MOVIES & live SPORT. Explore & Get DStv, Manage your account, easily Pay, & Earn rewards! DSTV seems unable to connect this service in the last almost 48hours. I called Dstv call center last week to change payment date /due date because my payday has changed. © 2004-2021 ComplaintsBoard.com. payments payments payments payments payments payments payments. Why should I pay the disconnection fee Is that dstv just there as a say not to render a service in town as i'm working i won't have time to stand in that long queie. Today (25/11/2020) I woke up with an sms saying my services has been disconnected and I have to pay R591 which include a pro-rata and disconnection fee. I applied for the new dstv black friday package now I can't because of this it's like they want to milk money out of us, I would like to formally lodge a complaint and put on record that your company has harassed me and neglected all my efforts to the right of viewing what I am paying for and still continue to put my name into dispute as they are unable to get back to me regarding several attempts that I made contact to say my account is somehow being billed with someones decoders or double charges. Find TV shows on your DStv package, see what's hot or get a full list of DStv channels. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I paid 2500 naira for Access extraview but the account was immediately suspended. Regards Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. We have created a template letter for you to use. Could you please investigate this matter. Use the TV guide to find out what's on DStv. I am a very long time client and just because one time I can't pay but is prepared to make full payment at the following month but still refuse. By using this website you agree to our Cookies Policy. 1. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution. I agree. Good day I am so unhappy with the dstv am having a problem with my decoder and I spoke to few of the dstv consultants who advised that I take the decoder to one of the outlets they told me they are open ,I had to risk my health plus usage of transport that cost me R120 as there were no taxi's so I had to taxify and to went the one near to me at East point boksurg and I found them closed I even . INSTALLERS; Find more info about Self Service including FAQs or 'How To' videos. Alternatively, you can also reach us on Facebook, Twitter or via the Forums on the DStv website. frustrated with multichoice customer service! DStv - www.dstv.com; M-Net ... You have the right to complain if you have cause to be concerned about the way we capture, treat or process your personal information. I received an sms today that I need to pay R755.39. WATCH great entertainment - local & international SHOWS, latest MOVIES & live SPORT. Reference number is [protected], They deduct more on my bank account when you call always put you on hold until you ran out of airtime and never call you back when you ask for a refund it takes forever if ever at all they claim calls are recorded and they will go to them whenever asked but don't upon request there's always a problem with money but no explanation on how where n why it was taken always blaming the system right now i'm looking at about r1100 extra deducted from my account which influences other debit orders which I miss n my kids school stuff i'm super annoyed and unhappy..[protected], Good day Plus what is so disappointing is the fact that l have to pay for asking to change my payment date l was advised my balance was R690 l was told its the R143 plus my monthly payment amount. I am working and i need to drive to town for get the issue sorted? Name * Surname * Email * Contact Number * Nature Of Enquiry * Country * Your Message . when I call in to your call centre I am put on hold for 25 minutes where the consultant tells me I need to pay for a bad debt which DSTV initially wrote off in December, I am still on hold with no answer. Are you tired of the same repeats on DSTV? DSTV NEEDS TO LEARN CUSTOMER CARE AND TAKE OWNERSHIP FOR THIER ACTIONS. Ive tried calling discussing with your number of your sales people and all they can say to me is that they escalated the matter nothing concrete comes out of the conversations. Now I can't even watch etv after playing R247. Why should I pay for services not rendered Doing nothing would be this company's favorite pastime, if they had the energy for it. I would love to start my holiday watching! We need that channel, we watch so much on there - Voice UK, Voice Kids, Chase, Poldark, Tipping Point, Doc Martin, etc. Contact me on [protected], Please assist since they said they will call me even today not yet receive a call don't know what to I think to involve check point to assist may is not me alone having this problem with my account extra money was debit contract was changed without my permission my ID no [protected]. Your Message. Once we felt we were able to reconnect my husband called customer care last month around the 24th October and was told if he pays and amount of R400 we will be reconnected so we did my husband was abit confused and asked some questions one of them which was after making the payment do we pay again at the end of the month November and the consultant agreed he also asked about a reconnecting fee which she didn't explain she just told us that we should pay that amount and we will be connected but next month at the end of the month we will continue to pay for our package which is compact plus now we received a error message telling us we need to pay R519 or dstv will be disconnected again I feel we haven't been taken through the process properly and when asked all the necessary questions we were advised and reassured that we shouldpay only at the end of the month as per normal. Independent complaint resolution platform that has been sent to the last day of the same repeats DSTV! 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